| Richard Harrison ordered fully rimmed glasses. |
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| The specs have arrived and are quite excellent. Many thanks. |
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| Anthony talks about the Customer Service at EyeExperts. |
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I've just received my glasses and I am extremely pleased with them. I was happy to wait until tomorrow as we had discussed but to get them in time for today is a great help and I really appreciate it!
I will recommend your service to all of my friends and use you for all of my future purchases. It's nice to find an online company with such good customer service.
Thanks again.
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| Jacki Penny ordered a rimless frame. |
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I ordered glasses from you as a new customer on 8th Feb, they arrived today on 14th Feb and I had to email to tell you how thrilled I am with them.
I usually order designer glasses, Lulu Guinness, Tommy Hilfiger and Monsoon. I like to look smart and different, but when my very expensive frames were damaged at work I researched on the web and came across your site. The choice was stunning, the prices unbelievable, the ordering really easy.
I ordered a frame-less style for a tiny fraction of the cost I was fully expecting to pay in a high street store. I expected a catch, but less than a week later they arrived very securely packaged and presented in a stylish firm case, by registered post. Someone had even taken the trouble to carefully wrap each lens, before wrapping the whole frame, then wrapping the case.
You have exceeded my expectations, I am very seriously impressed. They are a perfect fit and extremely comfortable to wear.
The last time I visited my opticians, I had to drive ten miles, pay to park, battle through the crowds, I was kept waiting to be seen, kept waiting when I had picked my frames, kept waiting when I queued to pay, and then had to wait nearly ten days for the frames, when of course I had to drive ten miles, pay to park etc. NEVER AGAIN!
I shall tell all my friends about you, please pass on my heartfelt thanks and sincere appreciation to your entire staff. And you have my full permission to quote me if you wish.
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| Lorraine Yates bought a semi-rimless frame. |
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| I received my glasses today and am more than pleased and will definitely be ordering again. Thank you for your excellent service and prompt delivery. |
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| Jo Andrews ordered a fully rimmed frame. |
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| I received them today and they are GORGEOUS!!!!!! I am so pleased with them; it was definitely worth the wait!! Many thanks.....I will definitely be ordering from you again!! |
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| Isobel Vaughan ordered a designer frame. |
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| Just to say that I have received my glasses today, thank you, I'm very pleased with them. |
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| Mo ordered rimless glasses. |
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| Glasses duly received today. Thanks for your help with the problem. They are FANTASTIC! |
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| Julie Hopkins ordered Reading glasses from EyeExperts. |
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Hurrah! My reading glasses arrived this morning (thank you or sending them registered post). I am very pleased with them.
Now I am probably going to order my distance vision glasses from you too.
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| Sarah Holmes ordered a full rimmed frame. |
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I recently purchased a pair of glasses from you and I would like to say how pleased I am with my glasses. I ordered them Thursday night last week and I received them today, they are absolutely perfect, and I am very pleased with them. I will be HIGHLY recommending you to family and friends in the future and i will be using your service again very shortly.
Thank you for a fast friendly and efficient service.
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Hello Hi Alison,
Hopefully you are doing well.
I would like to confirm that I have received the frame.
I would like to say massive thank you for an excellent customer service which you have provided! I am really thankful for that!
Have a lovely day.
Kind regards,
Roman Dembek
Quantity Surveyor
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Hello
Glasses have come ! I' am very satisfied. I hope to buy again from you !!
Kind Regards
Mr. Giuseppe Lapenta
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Hi there
Just a mail to say thank you for my new glasses which I have had a few days now they fit lovely and after my pup chewed my last pair it's a relief to be able to see again! just wanted to say thank you for the wonderful service and that I have recommended you to friend and family already
Regards
Sophie
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Many thanks glasses were perfect
John
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Alison,
My previous email checking on the progress of the order crossed the arrival of the parcel this afternoon!
They are great,
Thanks
John Baston
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Hello
I have received the new glasses and they are perfect thank you. How can I ensure that the next glasses i order are correct?
Sincerely
Fergus MacGillivray
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Dear Alison,
Firstly the glasses have arrived, and my father is extremely pleased with them. Thank you.
Secondly, I am sorry that I had to mention the Small Claims Court in my last email, but I hadn't had a response from your team from the previous 5 emails that I had sent to
To you, and I was worried that the glasses had got lost. It would have been so courteous if someone from your team could just have informed me of what was happening.
I have always had good service from you, and will continue to use you.
Many thanks
Mrs F J Steadman
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Alison
I am happy to say that the glasses arrived today and I am highly delighted with them.
Regards
Andrew
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Further to my email sent yesterday 3 March. I received my glasses this morning.
They are excellent. Thank you.
Catherine Pilkington
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Hi there,
Thank you so much for my glasses, they are fantastic and I will certainly recommend your site to all my colleagues and family.
A pleasure to do business with you, thanks again!
Best regards
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Hello, Alison!
Thank you so very much for your kind support and prompt reply.
I have just placed the order online and everything went through very smoothly.
Once again, my thanks to you.
Regards from Sao Paulo - Brazil,
Pedro Silva
Thank you
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Forget previous e-mail, Outstanding specs delivered 16.30 Today 24/11/2010
Thanks for all your co-operation in this matter
Again many thanks
P J Bartlett
PS.By the way the Specs are VERY GOOD will definitely recommend yourselves to all I know.
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Hi,
I've received glasses and they looks great.
Thank you!
Regards
Alex
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Hi Customer Services
I have now received my glasses and they are lovely but one of the lenses are loose in their fitting (I think the little nut needs to be tightened up) and they are causing the glasses to be misshapen on the face. I am also concerned that over time it will continue to loosen and become too unstable to wear.
Should I return them or is there a small tool you can send me to tighten it and save sending them back?
Apart from this very small issue they are very nice.
Thanks
Phyllis Thompson
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Hi Alison,
Just a quick note to confirm that I have just received the two pairs of nose pads and 4 tiny screws (quite nicely packaged) by Recorded Delivery today.
Thanks for sorting this matter out so quickly and that too free of charge.
Much appreciated.
Victor
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| Good Morning All,.....Many thanks for my new glasses which I received today, order no; EX6356, ! They are great, and excellent value, and packaged very securely, be assured of my continuing custom,...."Regards",...Mr D C Bevan,...SWANSEA !
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Good Morning,
I have received the above order number and I am pleased with the glasses. Vision is fine and the fit is good also.
Regard
Mrs. J. Miller.
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Dear Eye Experts,
I received my new spectacles from you today and am just writing to thank you for the good service. As a retired dispensing optician I must compliment you on the frame quality and good quality lenses. The value for money is incredible and I know there are more and more “value” optical sites on the internet so a lot of the high street shops must be panicking a bit!
Once again thank you for the excellent service.
David S Greenwood F.A.D.O. (Retired)
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I am pleased to confirm that I have received both pairs of glasses, both are in perfect condition and I am completely satisfied
Thank you for all your efforts
Mr A.Heaton
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Hello Alison
The glasses have arrived and I'm very pleased with them.
Thanks
John
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Received today. Excellent service. I am very happy. Will buy from you again and recommend to my friends.
Thank you
Rich
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Hi there,
I received my new glasses today and they are fantastic! So thank you for such a simple ordering system, great service and the superb quality finished product.
I paid nearly £500 from a high street opticians for my last pair on the same prescription, and the ones I have got from you are much better, for under £100!
I will certainly recommend you to my work colleagues on Monday.
Many thanks
Mr A Baggett
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Dear Alison,
Thanks for your reply: and sorry if I sounded a wee bit panicky!
My glasses arrived Saturday morning and just want to let you know how impressed I am with them! Thank you all very, very much and look forward to future orders.
David McArthur
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Thanks
They've just arrived.
They're fantastic. What a bargain !!!
Cheers.
Mr. Paul Veevers
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Just to let you know I have finally received my glasses and that they are now fine. I would like to say thank-you for your help in sorting this matter out.
Garry Scott
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Good Morning,
Glasses arrived this morning they are Great.
It is the First time I have used Eye-Experts Very surprised at the speed of operation within one week Order to Delivery.
The packing is the best I have had on internet shopping for glasses.
Thank You
Will be ordering more for the Family
Best Regards
Ray O'Donnell
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Hi Alison
Just wanted to let you know I’ve received my repaired sunglasses today, so pleased!
Thanks so much for your help, the customer care/after sales service has been excellent and I know where to come for any future glasses.
Thanks again
Regards
Caroline
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